Prologue: When hospice lets you down

How do we go from here? We are so thankful that Daddy has passed and is free from suffering. The house is still so full of his essence, I can’t look in his bedrom without expecting to see him in there (and after these past days, FEARING to see him there as he was). The sounds, the smells, all of it keeps replaying in my head like flashbacks from a horrible movie. My neck and shoulders ache, like I’ve been balancing a cinder block on my head for days now. We are all feeling better at times, though. But what I feel building is this awful anger at Southern Care, that any organization could screw up so many things with such an important and emotional time in someone’s life. I’m sure they are a big business like that damned Carilion hospital in New River with its only concern being their bottom line in the accounting office. They sent us this sweet little southern gal to come and convince us that they would be there for us and they NEVER were.  They never even called from day to day to see if Dad was alright, if we were alright, if we had any needs.  What a cold, unfeeling outfit. The enormity of this whole experience overshadows my whole world right now. I want to find a lawyer who can make it clear to them that they have damaged our whole family with their negligence and carelessness. My dad went into hospice care just one week ago today. Mom still has not received the DNR order she was supposed to have the day after he was admitted. What a crock this company turned out to be.